Conflict is an inevitable part of both work and life.
We are all aware of the animosity and sometimes even hostility that arises when individuals with different principles clash in a conflict. However, the presence of conflict itself does not necessarily indicate a negative situation. When conflict is effectively addressed, many underlying problems can be resolved. In fact, conflicts often bring hidden issues to the surface, allowing us to prioritize and identify like-minded individuals.
Changes within an organization and conflicting decisions are common sources of conflict. In today’s fast-paced world, companies must constantly adapt to remain competitive. This often encounters resistance and conflict from employees. Successfully resolving conflicts is one of the most important soft skills competencies, which you will develop in this course.
The course will help you understand that the power to make decisions lies within you, not others.
By changing your behavior, your words, and your approach, you can influence and change the behavior of others. Even if you don’t achieve the exact results you desire, you still have control over the dynamics between yourself and others, rather than being solely shaped by past experiences.
The true consequences of conflict are what make it daunting: the loss of key employees, collective rebellions against superiors, and an unhealthy team atmosphere. This course will teach you how to prevent such situations and take control of conflict development, redirecting it towards peaceful resolutions.
Sometimes conflicts arise after difficult negotiations. For example, implementing employee reductions, transferring employees to different departments with lower annual bonuses, or addressing performance issues. These negotiations can potentially lead to conflicts.
If you anticipate changes or challenging negotiations, reach out to me for better negotiation strategies.

Course Objectives:

  • Understanding the concept of conflict and its different types

  • Analyzing the elements and stages of the conflict process

  • Implementing preventive methods and conflict resolution techniques

  • Learning emotion management strategies

  • Developing solution-oriented approaches in conflict situations

  • Understanding the dynamics of conflict situations and optimizing personal behavior

Our courses are designed as internal training programs, and the content can be customized to meet the specific needs of your company. Please contact us for a personalized offer.