Conflict is an integral part of the work process and life as a whole.
We all know what happens when people with different principles confront each other in conflict – that there is strong animosity between them, and sometimes even hostility.
But the fact that there is a conflict is not necessarily a bad factor. When you effectively address a conflict, you can eliminate many of the hidden problems that conflict brings to the surface. Because of conflicts, other, minor problems are relegated to the background, and we understand what our priority is and who our like-minded people are!
Any change in the organization and conflicting decisions are a source of conflict.
In today’s rapidly changing world, companies have to change constantly in order to remain competitive. This is met with resistance and conflict from workers. The ability to successfully resolve conflicts is one of the most important competencies of Soft Skills, which you will develop on the cours.
This cours will help you understand that decisions are up to you, not to others.
By changing the way you behave, what and how you say, you change the other person. Even if you don’t get the results you want, you control what happens between you and not what already happened to you!
The conflict itself is not as terrible as its consequences: the loss of a key employee, a collective revolt against a superior, an unhealthy atmosphere in the team…
‘You’ll learn to prevent it. After the course, you can easily take control of the development of the conflict and direct it in a peaceful way.


Sometimes conflicts arise after difficult negotiations.
For example, you have to reduce the employee, transfer the employee from one department to another (with a lower annual bonus) or you want to point out some shortcomings.


All these negotiations could provoke conflict. If you are planning changes or difficult negotiations, contact me and I will give you better strategies for negotiations.

Course objectives:

  • Understanding the concept of conflict and its types

  • Elements and stages in the conflict process conflict analysis

  • Preventive methods and methods of conflict resolution

  • Learning of Emotion management methods

  • Learning of finding solution methods in a conflict situation

  • Understanding the conflict situation and optimizing personal behavior

Cours are made as internal training and contents can be customized according to the company needs. Ask for an offer!