Did the project you took on from your client end up taking twice as long as originally promised?
How can you effectively communicate to them that the job will require more time and incur additional costs?
Due to the current downturn in the global economy, your business is facing financial challenges and potential bankruptcy if cost-cutting measures are not implemented.
How do you sensitively inform an employee who has young children about a layoff?
An employee has approached you seeking a salary increase.
While you appreciate their performance, you are unable to offer any salary raises due to resource limitations.
What can you do to prevent the employee from seeking opportunities elsewhere?
Difficult conversations at work are never easy, yet they are crucial for maintaining a healthy working environment.
Most of us tend to avoid conflict, but failing to address difficult negotiations can result in disruptions, financial losses, or even layoffs, ultimately impacting team morale and productivity.
According to a 2009 US study, workers spend an average of 2.8 hours per week dealing with workplace conflicts, amounting to approximately $359 billion in labor costs! ($359 billion!)
Is it possible to communicate unpopular decisions calmly and without causing harm to others?
The key to navigating difficult conversations lies in self-reflection and personal growth.
Regardless of how the conversation begins, it is important to take ownership of your goals, emotions, and responsibilities.
I will assist you in staying focused on the desired outcome and provide specific tools for handling challenging conversations, allowing you to approach them calmly and with a clear plan. With these techniques, you will never have to postpone difficult conversations again!
Here is an example of negotiations in which I have participated and can offer guidance:
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Contract termination and dismissals
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Declining an employee or client request
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Addressing inappropriate behavior
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Managing disagreements within a group
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Handling salary increase requests
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Denying a salary increase
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Rejecting an employee’s idea
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Motivating employees to improve their performance
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Resolving conflicts between team members
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Informing investors about financial losses
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Negotiating new payment terms
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Notifying customers about order-related issues
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Dealing with disappointed customers and managing communication effectively
ABOUT ME
- For more than 15 years I have been involved in the management of various trading and financial companies, where the most important resource was and is a person!
CAREER COUNSELLING AND COACHING
- Career coaching provides an answer to the question of how to build an effective career, find the job of your dreams, and increase your income.
TRAINING PROGRAMS
- You can participate in courses aimed at success, self-knowledge, self-realization, i.e., for the personal and professional development of the participants.
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HAPPY CLIENTS
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AN ENDLESS AMOUNT OF IDEAS
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HOURS OF STUDYING